Shipping Terms

YOUR ORDER WITH THE FOUND IS GREATLY APPRECIATED!

We strive to process all orders in a timely manner, and most online orders usually ship within one business day. However, some orders can take 1 to 3 business days for processing and shipping, excluding weekends and holidays. If there is a delay beyond 3 business days, we will contact you.

FREE SHIPPING

On all domestic orders over $30, the shipping cost is paid by us. We reserve the right to choose the shipping courier. Most orders ship via USPS First Class Mail with tracking. If you need the package to arrive by a certain date, please choose from the shipping options displayed during check out. Orders with expedited shipping receive priority over orders with regular or free shipping.

SHIPPING TIME

First Class Mail can take 3 to 7 days. USPS Priority Mail takes 2 to 3 business days to arrive. UPS Ground shipments may take up to 5 business days, depending on how far you are from Chicago. If you need your order by a specific date, please choose an expedited shipping option, or call us at 1-773-279-3000 to make special arrangements. Please note that shipping time is in addition to in-house processing, so orders may arrive later than expected.

INTERNATIONAL ORDERS

We ship internationally via USPS. Ship time may vary greatly, and due to the nature of international shipping, we cannot guarantee when a package will arrive. International packages are often delayed and may be held in customs for an indeterminate amount of time. Any customs charges, duties, or taxes incurred are the responsibility of the customer and are not included in the price of shipping paid. Unfortunately, these fees vary widely and we are unable to estimate what the cost may be. If your order does not arrive after 45 business days, please contact us. If you are having trouble submitting your order through our website, please email us at sales@thefound.com with your order and we can send you a PayPal invoice. Alternatively, you can call us to place an order over the phone.

INCORRECT ADDRESSES

If your package is lost or returned to us, we will replace the package for free if it was due to our error. If an incorrect shipping address was submitted online it is the customer’s responsibility and the package will not be replaced. If the package is returned to us, you may choose to have it reshipped with an additional shipping fee. Please make sure to double check all addresses before submitting your order!

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